When you complete a Retail qualification, you can enhance your opportunities for employment in the following roles:
- Retail Manager
- Contact Centre Team Leader
- Customer Contact Coach
- Quality Assurance Coordinator
- Sales Consultant
- Sales Representative
If you’re after a qualification that will increase your opportunities for employment or promotion in the retail sector, a Certificate IV in Customer Engagement or a Certificate IV in Business Sales are good places to start. These courses will teach you how to make the most out of every opportunity you have with a customer so that you can achieve the best possible results.
Study Online, When and Where You Like
Complete your retail course entirely online and you’ll never have to worry about deadlines. You can study at the time and location that suits you, so you don’t have to make any compromises on your existing lifestyle. It is the perfect solution for time-poor individuals that need education to start or grow their career.
According to the Australian Governments’ Job Outlook site:
- It is expected that over the next three years, there will be a high number of job openings (over 50,000).
- The median weekly full-time earnings for a Retail Manager is $1,000.
- 7% of Retail Managers are males.
- The most common level of educational attainment is Year 12 at 27.6%. Therefore, by completing a certificate, you’ll have increased opportunities.
- As a full-time employee in this role, you can expect to work around 44 hours per week.
The top 6 most important skills for this profession are active listening, coordination, critical thinking, monitoring, service orientation and speaking.
Tasks that you may perform as a Retail Manager:
Some of the most common tasks you’ll perform in this role include providing customer service, supervising and coordinating the activities of retail sales workers, keeping sales records, hiring, training and evaluating sales people and preparing work schedules.