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Certificate III in Retail (NSW Only) SIR30216

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisatio...

Study Method Online
Location Anywhere
Job Outcomes Frontline sales assistant +6
MCI Institute -  Course
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Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

The perfect kick-start to your management career, this online short course will ensure a smooth transition from teammate to highly capable and successful team leader. Examining ways to build credibility and trust, you’ll discover how to provide directi...

Study Method Online
Location Anywhere
Job Outcomes Project Manager +2
Australian Institute of Management -  Course

Certificate IV in Retail Management (QLD Only) SIR40316

With this qualification, you will forge a pathway into exciting and diverse retail management roles. You will develop your existing skills and experience to further your career and increase your employability. With a focus on customer engagement and hi...

Study Method Online
Location Brisbane Queensland +1
Job Outcomes Store Manager +1
College Australia -  Course
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Certificate III in Retail (QLD Only) SIR30216

This qualification will prepare you for a role in which you are responsible for taking on the day to day operations of a retail environment. You will understand product and service offerings well and apply this knowledge in the workplace where discernm...

Study Method Online
Location Brisbane Queensland +1
Job Outcomes Sales Team Leader (Retail) +5
College Australia -  Course
New

Certificate III in Retail (NSW Only) SIR30216

This qualification reflects the roles of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offeri...

Study Method Blended, In-class, Online
Location Anywhere
Job Outcomes Frontline Sales Assistant +7
Acacia Education & Training -  Course

Certificate III in Process Manufacturing (PER Only) MSM30116

Advance your knowledge, gain more skills in Process Manufacturing. This course is tailored to students interested in advanced production work utilising a range of different support functions related to producing products. You will gain skills across va...

Study Method In-class
Location Perth Western Australia
Job Outcomes Plant Operator +9
Insight Training -  Course

Certificate III in Retail (WA Only) SIR30216

The SIR30216 Certificate III in Retail is recommended for individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. It provides a qualification to work in...

Study Method In-class
Location Perth Western Australia +2
Job Outcomes Frontline Sales Assistant +5
Industry Skills Training -  Course

Career Outcomes

When you complete a Retail qualification, you can enhance your opportunities for employment in the following roles:

  • Retail Manager
  • Contact Centre Team Leader
  • Customer Contact Coach
  • Quality Assurance Coordinator
  • Sales Consultant
  • Sales Representative

Available Courses

Certificate:

If you’re after a qualification that will increase your opportunities for employment or promotion in the retail sector, a Certificate IV in Customer Engagement or a Certificate IV in Business Sales are good places to start. These courses will teach you how to make the most out of every opportunity you have with a customer so that you can achieve the best possible results.

Study Online, When and Where You Like

Complete your retail course entirely online and you’ll never have to worry about deadlines. You can study at the time and location that suits you, so you don’t have to make any compromises on your existing lifestyle. It is the perfect solution for time-poor individuals that need education to start or grow their career.

Job Outlook

According to the Australian Governments’ Job Outlook site:

Retail Managers-

  • It is expected that over the next three years, there will be a high number of job openings (over 50,000).
  • The median weekly full-time earnings for a Retail Manager is $1,000.
  • 7% of Retail Managers are males.
  • The most common level of educational attainment is Year 12 at 27.6%. Therefore, by completing a certificate, you’ll have increased opportunities.
  • As a full-time employee in this role, you can expect to work around 44 hours per week.

Important skills:

The top 6 most important skills for this profession are active listening, coordination, critical thinking, monitoring, service orientation and speaking.

Tasks that you may perform as a Retail Manager:

Some of the most common tasks you’ll perform in this role include providing customer service, supervising and coordinating the activities of retail sales workers, keeping sales records, hiring, training and evaluating sales people and preparing work schedules.

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